TERMS & CONDITIONS

About us

At Outlook Travel we are passionate about African wildlife and considers it a privilege to share that passion with our guests. We believe that exceptional service, tantalizing cuisine and a memorable wildlife experience is a good start, but it takes special attention to every minute detail to ensure not just good, but great safaris.

All of us are passionate about what we do for a living and our biggest reward is to see happy guests and know that through our efforts, we have made a contribution towards the conservation of Africa’s wildlife and a sustainable and better future for its people.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependents on service availability. Should we have tours available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Booking Procedure / Product availability

To secure a safari, an email confirmation and deposit is required from the agent, operator or client.
Bookings made more than 50 days prior to departures requires a 50% deposit to confirm.
Bookings made within 50 days prior to departure requires full payment to confirm.

Cancellation Policy
Cancellations made after confirmation email and deposits are subject to the following cancellation fees:
» 51 + days prior to departure » 5% of total safari rate
» 50 – 31 days prior to departure » 50% of total safari rate
» 0 -30 days prior to departure » 100% of total safari rate
» no shows » 100% of total safari rate

Child Policy
Children under 12 are charged 50% of the adult sharing rate per night and may be required to share the parents’ room.
Children under 2 can stay free of charge and will be required to share the parents’ room.

We reserve the right to ask for proof of date of birth, so please do not be offended if we do.

Children under 6 years of age are not allowed on SAN Parks open game drive vehicles.

Children under 12 years of age are not allowed on SAN Parks bush walks.
We welcome children on our safaris and will endeavor to include them on our open vehicle game drives as far as possible.

We do however reserve the right not to take children under 12 years of age on an open vehicles game drive with other guests. This is entirely up to the guide’s discretion. In such cases, we will conduct a special bush bumble game drive for the younger children after the normal morning game drive and/or before the afternoon game drive. We do not offer babysitting facilities and thus one of the parents will have to look after the children.

Private game drives can be arranged in advance and at an additional charge, to allow for more flexibility when traveling with small children.
Packages making use of Private Lodges, may have varying policies, as some lodges do not allow children under 12 at all, while others not only welcome them, but also offer special children’s activities. Please enquire prior to making your reservation.

Inclusions and Exclusions

Inclusions and exclusions are strictly as per each chosen itinerary, unless specified otherwise in writing.

Health requirements
Several of the areas we visit are malaria areas. Please consult with your doctor.
Please inform us of any pre-existing conditions such as diabetes or asthma and any prescription medication you may be taking.

We also need to be informed of any food allergies or physical disabilities that you may have.

No compulsory vaccinations are currently listed for South Africa. Please consult with your travel doctor regarding this.

Travel Insurance
We strongly recommend that all travelers have adequate travel insurance. Please consult with your agent.

Visas

All visa requirements are the client’s responsibility.

Departure and Return Times
We endeavor to collect all guests from their respective hotels between 06h30 and 08h00 on the day of departure. Due to multiple pick-up points, we may have to stagger these times. It is always recommended to contact our offices the day prior to departure to confirm your pick-up time.

On our return, we plan on being back in Johannesburg between 17h00 and 18h00. Again, we may have multiple drop-off points and cannot under any circumstances guarantee our time of return. Guests flying out on the day the safari returns to Johannesburg are reminded not to book any flight departing before 19h00 (domestic) and 20h00 (international).

We strongly recommend that guests stay over in Johannesburg on the day that their safari returns to Johannesburg and can assist with any such arrangements. We do not accept liability for missed flights should we return later than planned.

Pre and Post Safari Accommodation

We can arrange pre- and post-safari accommodation at Outlook Lodge, should you wish. Outlook Lodge is located in Benoni, 15 minutes from OR Tambo airport. The rates include breakfast. Set menu lunches and dinners are served at a minimal extra charge.
Day excursions to any of the numerous attractions in the area can b e arranged with the lodge manager.

Disclosure of outlet country at time of payment

South Africa
First National Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Outlook Travel endeavors to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable
sales tax and shipping charges (on the day of shipping).

Outlook Travel reserves the right to change pricing at any time without prior notice.

Should Outlook Travel reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Select the option to pay via EFT. You will then have to load Outlook Travel as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:
Account holder: Outlook Travel
Account number: 6257 501 7019
Branch code: 250 655
Swift code: FIRNZAJJ
Name of bank: First National Bank
Place: Pinnacle, Nelspruit, RSA

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27 86 266 9412 to ensure your payment is confirmed and order shipped as quickly as possible.

Banking Details:
Account holder: Outlook S G E
Account number: 6237 500 2062
Branch code: 250 655
Swift code: FIRNZAJJ
Name of bank: First National Bank
Place: Pinnacle, Nelspruit, RSA

For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax +27 86 266 9412 or email enquiries@outlook.co.za.

Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Outlook Travel and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Outlook Travel for any civil action or any legal action deemed necessary against me.

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A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html.